Q. Can I make purchase without registration?

A. Yes, the customer can complete the purchase and check out as guest.

Q. How can I register?

A. To register, the customer must click the My Account link, you will be directed at login page, now click the create an account button. Fill all the details like name, mail I D, address etc. and get registered with login I D and password to login. The system registers the information provided by the users and creates an account.

Q. All the information provided during registration is safe?

A. Yes, all the personal information provided by the customer during registration would be secured and would not be disclosed to anyone for any purpose.

Q. What should I do, if I forgot my password ?

A. We will send you a mail on your registered email ID with a link to create a new password.

Q. Is there any minimum age requirement for registration?

A. Yes, the minimum age required for registration is 18 years.

Q. Is there any compulsion to buy any specific quantity / products / range?

A. No, you can buy any one brand or several brands with mix quantity as per your convenient and choice. The total amount of your purchase should not be less than Rs. 350/-, the customers are offered free delivery.

Q. How can I find the product of my choice?

A. To help find the product you are looking for and navigate our website better, we have provided several helpful category listings. You can either browse our products by brands, by category and subcategory& by price. If you are looking for a specific product and know the name, try product search or browse by brand name.

Q. If I don’t see the product I want, what do I do?

A. In any case, send us a message about the product with full details, and we will get back to you within three days to confirm if we can source the item for you. You can also send us requests for related products that are not listed on our website. We will try our best to arrange the same for you.

Q. Can I get any discount if I make bulk purchase?

A. Yes, you can avail some products, offered with special rates / discounts for bulk purchases.

Q. Can the purchase once made be cancelled?

A. As per the cancellation policy If you cancel the order before the product has been shipped, you will receive a complete refund through NEFT. Once the order has been shipped, cancellations will not be possible from our end.

Q. Can I delete my account from the website?

A. Yes, you can. Simply send an email at support@condomshopee.co to delete your account from your registered mail I D to delete your account from the website.

Q. What are the modes of payments?

A. The customer can pay using 5 credit cards (visa/master), 50 Debit cards, 4 Cash Cards, 44 + Indian Banks for Net Banking & 2 Mobile Payments.

Q. What name will be mentioned in my credit card statement if I have to verify the payment?

A. The invoice will be in the name of Business Infotech and the same will be reflected in your credit card statement.

Q. Is all the transactions are fully secured at the website while online payments ?

A. The transaction process is 100% secure. Using a combination of best practices, leading technology and human intelligence, CC Avenue has developed a ‘Fraud & Risk Identification System & Knowledge Base’ ( F.R.I.S.K ) that makes transacting online safer and reduces both your expenses and potential chargeback losses.

Q. Is the purchases are free delivery?

A. Yes, but the order should not be less than Rs. 350/-.

Q. What is the maximum dispatch time for delivery?

A. Generally it takes three working days (excluding Sundays and holidays) to dispatch on successful payment.

Q. Will the shipment delivered be discrete and secured?

A. Yes, all the products are packed very carefully with discreet packaging so that the content of the package should not be shown and the dispatches are handled by renowned courier services to ensure secured delivery.

Q. How can I track my order to know the shipment status?

A. Customer can track their order status by clicking the contact us button and send the message under the option of shipment status or can send an email at support@condomshopee.com

Q. Is it possible to get dispatch details for the product delivery, so that if necessary I can contact them?

A. Yes, all the details will be sent through an email with the invoice details, courier service & order tracking number etc.

Q. How much time takes to address a complaint?

A. Generally we try to address all the complaints on urgent basis, but it can not be extend more than seven days.

Q. If I am residing in a interior place from the main city/town and the delivery of shipment by courier is doubtful, how can get the product.

A. In this case, please send a mail at support@condomshopee.com to confirm the possibilities of delivery of shipment before purchase on our website. It will take three working days to confirm the delivery possibilities and transit time.